Problematic Clauses

Q1: How do I place an order?

A: Simply select your products at pawgroompro.com → Add them to your cart → Enter your shipping information → Complete the payment.

Q2: What payment methods are accepted?

A: We accept major credit cards (Visa, MasterCard, Amex, Authorize.Net), among other payment methods.

Q3: How long does shipping take?

A: Domestic shipping within the U.S. typically takes 3–6 business days, utilizing carriers such as USPS, UPS, or FedEx. We currently do not offer international shipping.

Q4: How do I return an item?

A:

Verify that the product meets our return criteria (unused and in resalable condition).

Contact Customer Service at [email protected]

to initiate a return request.

Shipping costs for returns are allocated based on the reason for the return (covered by the merchant for quality-related issues; covered by the buyer for non-quality-related issues).

Ship the product back to us; once received, the merchant will process a refund to your original payment method within 3–5 business days.

Q5: Which items are non-returnable?

A: Pet supplies that have been used or are no longer in resalable condition cannot be returned.

Q6: How do I contact Customer Service?

A:

Phone: (857) 857-7505

Email: [email protected]