Return policy
At pawgroompro.com, we are committed to ensuring that your shopping experience is secure and seamless. Please carefully read the following Return and Refund Policy:
- Return Conditions
Products must be unused and in a condition suitable for resale.
Pet supplies that have been used or are no longer in a resalable condition are ineligible for return.
Products must be returned in their original packaging, with all accompanying accessories intact.
- Return Shipping Costs
Returns due to Quality Issues: Return shipping costs will be covered by the merchant.
Returns for Non-Quality Issues (e.g., personal reasons, change of mind): Return shipping costs will be covered by the buyer.
- Return Process
Contact Customer Service via email at [email protected].
Submit a return request, clearly stating the reason for the return.
Obtain a Return Merchandise Authorization (RMA) number and the return shipping address.
Return Address: 2919 Jules St, St. Joseph, MO 64501
Ship the product back to the designated address and provide the tracking number for shipment monitoring.
- Refund Timeline
Once the merchant receives the returned product, we will process the refund to your original payment method within 3–5 business days.
You will receive a confirmation email once the refund has been successfully processed.
